Returns terms and conditions

Everything you see on this website is made to order and hand crafted by myself. I make every effort to create and post your orders for you to enjoy them within 7 working days of your order being placed; currently using Royal Mail to deliver my makes. Unless you contact me directly this will be by first class normal delivery. I can be flexible, just let me know. I will endeavour to inform you if I envisage any delays.

If you find that anything you receive is not as you intended, or is damaged in any way, please contact me. I aim to provide high quality bespoke hand crafted goods and I will endeavour to resolve any issues you have swiftly. Providing me with as much information as possible when placing your order will help greatly and I am happy to discuss any orders personally.

I will be soon publishing a list of the wonderful embroidery designers I use where the designs I use are not my own. If you would like this information now I will be happy to provide it, just let me know.

Even though I have selected a number of products to sell on this Soo Stitches web site I am happy to discuss any ideas you may have and would like me to bring to life.

Currently none of my products are intended as toys and are not CE tested. I intend this to change for some products I have in the pipeline. I will indicate on the product information if they are CE certified. Please do not buy any products from Soo Stitches as children's toys unless you see this information displayed in the product description.

Thank you. I welcome any feedback you can give me. Enjoy!